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SKILLS Internal Process Reviews E.g. Identifying non-adherence to Service Desk processes Competency interviewing 20 years of face-to-face, competency interviewing Department Structure Review Helped numerous firms reorganise their IT Departmentss Job Role Review (Especially senior hires) CIO, ITD, ITM, Head of IT Interview Coaching Competency interview coaching for newly- promoted team leaders & staff of client firms Salary Benchmarking Interview line managers to scope roles & identify realistically comparable positions in competitor firms Internal Promotions Talent planning / Existing Talent Assessment Talent Mapping Identifying potential talent in other organisations Job Description Writing / Reviewing

EXPERIENCE Competency Review - 500 user Law Firm Worked with an internal BA to devise and then led a panel review of all IT staff Managed IT Services Desk at 2 top 10 Firms Provision and Line Management of a large Service Desk onsite at two top 10 law firms 3e Implementation Partnership Partnered with a 3rd party to deliver a 3e implementation in a 600 user firm Internal Recruitment Function As an internal resource, managed the recruitment of 20 staff in a top 20 law firm Build and Oversee Key Team on Infra. refresh Supplied 12 key contractors on a £10m project, ensuring knowledge transfer to permanent staff US Law Firm Consultancy Advised a US firm in selecting onsite staff proposed by their IT Support MSP Client External Product Launch Quickly built then managed a service desk team of 6 to support a client’s launch of an external product Placement Volume in Legal Over 2500 permanent and contract staff placed in law firms since 1995 Workflow Automation Partnership Partnered with a 3rd party to deliver workflow automation using IntAp

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