Technical/Desktop Support Team Leader

Reference:
217/45/2/CS
Sector(s):
I.T. Management
Salary:
£45,000 to £50,000 Per Annum
Benefits:
Benefits
Town/City:
London
Contract Type:
Permanent

Technical / Desktop Support Team Leader

Technical / Desktop Support Team Leader required by a Magic Circle Law Firm to lead a team of 3 Analyst who bridge the gap between global Service Desk and Infrastructure teams, handling a wide array of technical issues and assisting with knowledge sharing across the support function.

Other responsibilities include:

  • Leading the Technical Support team and setting the example of how a professional Technical support team should operate.
  • Working with the Service Desk Manager to ensure all support issues are dealt with in a satisfactory way.
  • Managing and contributing to projects to improve processes and systems.
  • Ensuring all support tickets are assigned in a timely fashion and managed to resolution.
  • Managing internal desk moves from an IT equipment perspective, including trainee moves.
  • Providing support for the firm's Messaging and Document Management Systems.

Skills required:

  • Service focused attitude and professional manner, appropriate for a commercial law firm
  • Ability to lead, motivate and develop a team with a clear, concise and politely assertive manner
  • Windows operating systems
  • Desktop management solutions (AD, GPO, RES software, OCT)
  • Legal applications (iManage Worksite, BigHand Digital Dictation etc.)
  • MS Office

If you have experience leading/managing a Technical support team within a legal or professional services environment (insurance, accountancy, finance), this could be the role for you.

Benefits:

  • 5 minute walk from Liverpool Street station
  • Medical Cover
  • Health Insurance
  • Pension

Technical / Desktop Support Team Leader

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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