Service Desk Team Leader - Accounting Firm, ITIL

Reference:
1215/7/DF
Sector(s):
I.T. Management
Salary:
£35,000 to £45,000 Per Annum
Town/City:
Greater London
Contract Type:
Permanent

Service Desk Team Leader - Accounting Firm

Service Desk Team Leader sought for a 600 user top 20 nationwide Accountancy firm with 7 offices, including Bristol, Manchester, and London.
They take pride in delivering execptional client service, and offering their team members exciting, challenging and rewarding career paths. 

The Role

The Service Desk Team leader will be responsible for the day to day running of the IT Service Desk, as well as supporting the Manager in identifying trends and coordinating interaction with other areas of the wider IT function. You’ll act as an escalation point for the team members, providing technical insight to solutions and troubleshooting, as well as ensuring the team are following best practice and procedures.

Other responsibilities:

  • Monitoring service desk function - including hardware and software support, AV support and telephony support.

  • Being the technical escalation point for 1st and 2nd line user support if and when necessary

  • Being the primary point for VIP customer Support

  • Proactively looking for ways to improve processes & support operations

And You

This role would suit someone who is energetic and proactive, leading, coordinating and mentoring a team of 5 in order to achieve best practice.

You’ll be a Senior Service Desk Analyst or Team Leader, with experience helping coordinate an IT Support team in a corporate environment. You should have great technical know-how combined with some sort of experience leading others

Key skills required:

  • Proven IT customer service experience in a corporate environment

  • Strong problem-solving and analytical skills with the ability to extract relevant information quickly and effectively

  • ITIL Foundation certification highly desirable

Service Desk Team Leader - Accounting Firm

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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