Service Desk / Support Analyst - Law firm, 1st/2n

1st & 2nd Line Support, Service Desk, Deskside
£30,000 to £35,000 Per Annum
Contract Type:

Service Desk / Support Analyst - Law firm, 1st/2nd line, Windows

Service Desk / Support Analyst required by fast growing law firm to join their IT team providing 1st/2nd line support to users from their office based in Central London. As a Service Desk / Support Analyst you'll work in a team responsible for delivering a high quality support service to users of all levels on a variety of IT issues including Windows OS, MS Office, Email / User Accounts, mobile devices, laptops and PCs, and more.

Candidates must demonstrate initiative and problem solving skills, combined with a focus on customer service. You should be passionate about meeting user's requirements using the right resources and applying commercial insight to help meet their needs. In return, you will get to work with a wide range of technologies alongside a friendly and dedicated team, in a great environment. 

Responsibilities include:

  • Working on the service desk receiving and resolving support calls & emails
  • Creating user accounts, updating/resetting passwords, administering systems access
  • Troubleshooting problems remotely and escalating internal service desk related issues to onsite technicians if required
  • Providing work-arounds and solutions to get users working quickly
  • Escalating advanced calls to more senior members of the IT Team
  • Keeping users up to date on the progress of their issues

Technologies supported include:

  • Windows 7 / Windows 10
  • MS Office 2013 / 2016
  • Desktop PC / mobile Hardware
  • iPhone / Apple Devices
  • iManage (Worksite/Filesite)
  • BigHand Digital Dictation

This is an exciting opportunity for someone with 3+ years IT support experience within a professional services environment looking for the next step in their career.

Service Desk / Support Analyst - Law firm, 1st/2nd line, Windows

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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