Service Desk Analyst / Support Analyst - Law Firm

1st & 2nd Line Support, Service Desk, Deskside
£180 to £220 Per Day
Contract Type:

Service Desk Analyst / Support Analyst 

We are looking for an exceptional I.T Service Desk Analyst /Support Analyst with experience working in the legal profession to join a Top 100 Law firm based in London. 

Responsibilities Include:
· Answering, logging and fixing calls in call logging system escalating call to Supervisor and/or another department where appropriate, retaining        ownership of calls to ensure they are resolved within allotted times.
· Configuring and maintaining  Desktop PCs and Laptops and setting up any user requirements i.e.Remote Access, Printers  
· Visiting users/clients to fix calls, providing on the spot training or floor walking where necessary.
· Creation, amendment and deletion of user accounts

Working closely with the technical support team to find resolutions 

Key Skills required: 

  • Extensive knowledge of Windows 7/Windows 10 and Microsoft Office, Particularly Outlook and Word.
  • Experience supporting Citrix 
  • Previous experience of supporting and troubleshooting mobile devices including iPhone and iPad 
  • DMS experience ( ideally iManage)
  • Active Directory 
  • SCCM  
  • Experience supporting Legal applications such as Carpe Diem, InterAction

The International firm are undertaking a number of projects, and you will have the opportunity to get involved in these alongside BAU.

If you have relevant experience in a professional services environment (legal, accountancy, insurance) then please get in touch.

Service Desk Analyst / Support Analyst

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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