Service Desk Analyst / IT Support

Reference:
1215/6b/DF
Sector(s):
1st & 2nd Line Support, Service Desk, Deskside
Salary:
£25,000 to £35,000 Per Annum
Benefits:
Benefits
Town/City:
City of London
Contract Type:
Permanent

Service Desk Analyst / IT Support - Accounting Firm

Service Desk Analyst / IT Support sought to join the the London based IT team of a nationwide Accounting Firm.

The firm

A 600 user top 20 nationwide Accountancy firm with 7 offices, including Bristol, Manchester, and London. 
They take pride in delivering exceptional client service, and offering their team members exciting, challenging and rewarding career paths. This year they are undetaking a number of projects, implementing a new Document Management System, as well as developing their ITIL based Service Delivery processes.

Key experience required:

  • At least 2 year's experience in an IT Support role, delivering remote and hands on support
  • Experience gained within a corporate environment (Law, Accountancy, Insurance) 
  • Microsoft Office Support experience, ideally combined with a Document Management System (DMS) such as iManage, NetDocs, Opentext, eDocs or similar

This is an exciting opportunity for an enthusiastic customer focused individual to be part of a growing IT team within a Law firm. This role would suit someone with a keen interest in IT Support, looking to develop new skills.

Working as a Service Desk Analyst / IT Support Analyst your key responsibilities will include:

  • Working in a Service Desk / Helpdesk function supporting users throughout the firm by providing remote and deskside support
  • Resolving IT Support issues, aiming to resolve as many calls as possible at first point of contact
  • To escalate calls internally and with third parties
  • Responding to “How do I..” queries and providing ad-hoc training as well as technical support

Your technical knowledge should cover as many of the following as possible:

  • Windows 10 / Windows 8/7
  • Citrix Remote Access
  • Office 2016 / Office 2013/2010
  • Active Directory – User Admin / Creation
  • Document Management Systems - Worksite/Filesite, iManage, NetDocs, eDocs etc
  • Windows Server 2003/2008 account admin

Candidates should have a strong emphasis on customer service. Prior training and work experience in an ITIL structured environment is highly desirable.

Support Analyst / Service Desk Analyst - Accounting Firm

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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