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Service Desk Analyst / Desktop Support Analyst - Law Firm

1st & 2nd Line Support, Service Desk, Deskside
£40,000 to £45,000 Per Annum
Contract Type:

Service Desk Analyst / Desktop Support Analyst - Law Firm

Service Desk Analyst (Onsite) sought to join the flagship European HQ office of a Global Law Firm. Working as a Service Desk Analyst you will help provide first and second-level support on applications, systems, and end-user devices to local users. It's a comprehensive role that will see you get the chance to take full ownership of issues, troubleshooting & investigating to get to root causes and applying resolutions.

As a Service Desk Analyst you will be responsible for:

  • Troubleshooting and resolving 1st and 2nd line issues both remotely for the European and Asian Offices and face-to-face for London
  • Managing incidents and service requests using the service management tool
  • Follow up with users after resolution for quality control purposes
  • Setting up joiners/movers / leavers in Active Directory, Exchange, CRM, DMS and other systems
  • Installing, configuring and updating Laptops / PCs, End-User Software, and Mobile Devices
  • Providing project support as and when needed

Your technical knowledge should cover:

  • Window 10 / 7
  • Office 365 / 2016 / 2013
  • Active Directory Administration
  • Document Management Systems (iManage DeskSite and FileSite)
  • Other legal applications such as Laserforms, Aderant, BigHand
  • Basic Networking and troubleshooting (TCP/IP, patching)
  • Desktop and Laptop Support / Configuration
  • Citrix
  • iOS set up and troubleshooting
  • VoIP

This would be a great role for someone with experience delivering support in a professional services firm (law / finance / accountancy).

If this sounds like a role you'd be interested in, please send over your latest CV and get in touch to hear more.

Please note this is a largely onsite role, working in their office near Bank / Liverpool Street Station.

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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