Sign in >   |   Register >   |   Contact us >

Service Desk Analyst / Desktop Support Analyst - Law Firm

1st & 2nd Line Support, Service Desk, Deskside
£30,000 to £35,000 Per Annum
+Pension + Benefits
Contract Type:

Service Desk Analyst / Desktop Support Analyst - Law Firm

Service Desk Analyst (2nd line) required for the Birmingham Head office of a nationwide 500+ user Law Firm. As a Service Desk Analyst, you'll deliver comprehensive support for the firm's applications, desktop and mobile operating systems, and devices.

The Service Desk Analyst will join a team totaling 5, responsible for providing remote and hands-on support to the firm's users across their UK offices.

Key responsibilities:
* Providing 1st and 2nd line technical support for users in the firms' offices across the UK
* Troubleshooting Computer Software and Hardware, Network Devices and Mobile Devices
* Advanced Support of MS Office Applications
* Supporting AV / Meeting Room Technology
* Managing escalated tickets from other team members
* Carrying out floor walking and deskside visits, including occasional travel to other offices (including Manchester & London)

And you:

You'll enjoy troubleshooting and problem-solving, as well as helping people and providing 1st class customer service. You'll ideally have worked in professional services or corporate settings before (e.g. law, finance, accounting.)

Your experience should include:

  • Working in a highly Service Focused IT Support team, ideally in professional services (Law, Finance, Accountancy)
  • MS Office 2013-2016 / O365
  • Legal Technology / Applications including iManage Worksite / FileSite, Winscribe Dictation, Interaction CRM
  • Configuring PCs, laptops, and mobile devices
  • Windows 10
  • Active Directory
  • Configuring and deploying applications
  • Installation and support of smartphones
  • Updating support calls in the service management tool
  • Tracking IT Assets


  • 26 days holiday
  • Private healthcare
  • Life assurance
  • Pension Scheme

This role is an exciting opportunity for an enthusiastic individual looking to work within a professional environment, committed to delivering high standards of service.

Apply now then get in touch for more information.

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

Copyright © 2022 Information Technology Services
Terms & Conditions  |  Privacy Statement
Site design by Recruitive Limited