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Senior IT Support Analyst - London - Law Firm

1st & 2nd Line Support, Service Desk, Deskside
£42,000 to £48,000 Per Annum
Contract Type:

Senior IT Service Desk Analyst - Law Firm - London

IT Service Desk Analyst required to provide second-line support for a 1000-user, London-based Law Firm. The firm is going through a period of transformation, this role will support this period of growth and help embed new processes to improve the overall service delivery.

Working as an escalation point within the central Service Desk team, you will provide second-level support on applications, systems, and end-user devices to local users. It's a comprehensive role where you will take ownership of issues, troubleshooting & investigating to get to root causes and apply resolutions.

This is an opportunity for an experienced, technically focused individual to join a diverse, high-performing Service Desk team within a leading law firm.

Responsibilities include:

  • Work closely with the Service Manager to improve the service provided to the business
  • Troubleshooting and resolving 2nd line issues
  • Acting as an escalation point from the helpdesk team
  • Managing incidents and service requests using the service management tool
  • Follow up with users after resolution for quality control purposes.
  • Providing project and local user support
  • Strong focus on meeting Service Desk Team resolution target

Your technical knowledge should include

  • Windows 10 / 11
  • Intune
  • Autopilot
  • Active Directory user admin
  • Windows Server account admin
  • Citrix / Remote Access Solutions/VPN
  • Legal Applications or similar
  • O365 Suite

If you are interested in a role that allows you to work closely with the Service Manager and is involved in service improvement and technical support, please apply.

Senior IT Service Desk Analyst - Law Firm - London

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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