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Senior Desktop & Applications Support Analyst

1st & 2nd Line Support, Service Desk, Deskside
£60,000 to £70,000 Per Annum
City of London
Contract Type:

Senior Desktop & Applications Support Analyst - US Law Firm, London

3,000 user US Law Firm seeking a senior member of their Desktop & Applications team of 5 supporting 300 users in London and EU offices.

The role:

  • Provide high quality 2nd line desktop & applications support across the region
  • Ensure all IT incidents, fixes and service requests are recorded accurately
  • Ensure issues are properly investigated before escalating to global teams
  • Act as an escalation point for the team in the absence of the EU Technology Manager
  • Deliver the regional elements of all core systems upgrades & implementations
  • Manage the AV suites, starter & leaver needs
  • Help drive best practices policies and processes within the team, utilising the newly implemented ServiceNow ITSM tool
  • Seek ways to automate manual processes
  • Help achieve a first-class service to the business from the team

This is a rare opportunity to join one of the world's leading law firms in a 2nd line role with opportunity to take on more leadership activities.

Senior Desktop & Applications Support Analyst - US Law Firm, London

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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