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Junior IT Support Analyst

1st & 2nd Line Support, Service Desk, Deskside
£11 to £12 Per Hour
Contract Type:

Junior IT Support Analyst - Flexible Working

Junior IT Support Analyst required to provide first-line support for a professional service firm based in Colchester. This role suits anyone with a keen interest in IT Support, who is either looking to start their IT career or has 1-2 years experience and is looking to develop new skills and progress in their career! This role is currently remote and will be partly office based and WFH in the future.

Working as a Junior IT Support Analyst your key responsibilities will include:

  • Operation of a help desk facility for users throughout the law firm
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Responding to "How do I.." queries
  • Resolving IT Support issues, aiming to resolve as many calls as possible as the first point of contact
  • Identifying clients needs, clarify information, research every issue and providing solutions
  • To escalate calls internally and with third parties

Desirable Skills

  • Previous experience in a customer support role
  • Windows 7/10 and Office 2010/365 (desirable but not essential)
  • Experience working within a professional service environment (Finance, Accounting, Legal is desirable but not essential)
  • Excellent verbal and written communication skills are essential

This is an exciting and rare opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company. Candidates should have a strong emphasis on customer service skills and be ambitious to learn.

Junior IT Support Analyst - Flexible Working

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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