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IT Support Analyst - SCCM, O365, iManage

Reference:
PR/036644_1668094224
Sector(s):
1st & 2nd Line Support, Service Desk, Deskside
Salary:
£42,000 to £47,000 Per Annum
Benefits:
Pension, PMI, & more
Town/City:
London
Contract Type:
Permanent

IT Support Analyst - SCCM, O365, iManage

IT Support Analyst sought for a leading UK Law firm to join their close-knit 12-person IT team looking after the IT needs of the firm's 250 users. This is an excellent opportunity for a Support Analyst who has some experience to work closely with and learn from other apps and infrastructure specialists, whilst looking after the 1st and 2nd line support needs of the users.

The role is based in the firm's central London office and will be predominately office-based.

  • Working as an IT Support Analyst your key responsibilities will include:
  • Working in a Service Desk / Helpdesk function supporting users throughout the firm by providing remote and deskside support
  • Resolving IT Support issues, aiming to resolve as many calls as possible at the first point of contact
  • To escalate calls internally and with third parties
  • Responding to "How do I.." queries and providing ad-hoc training as well as technical support


And you
You'll enjoy offering a top-class white-glove style support service, taking ownership of your users' issues and seeing them through to resolution, and giving regular updates along the way.

Key experience required:

  • Work experience gained within a corporate environment, ideally a law firm or professional services (accountancy, finance, architecture)
  • Microsoft Office Support experience, ideally combined with a Document Management System (DMS) such as iManage, NetDocs, OpenText, eDocs or similar


Your technical knowledge should cover as many of the following as possible:

  • Windows 10 / Windows 8/7
  • Citrix Remote Access
  • Office 2016 / Office 2013/2010
  • Active Directory - User Admin / Creation
  • Document Management Systems - Worksite/FileSite, iManage, NetDocs, eDocs etc
  • Windows Server / Active Directory account admin


Apply now, then get in touch for more information.

IT Support Analyst - SCCM, O365, iManage


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