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IT Support Analyst - Private Equity

1st & 2nd Line Support, Service Desk, Deskside
£45,000 to £50,000 Per Annum
Contract Type:

IT Support Analyst - £45-50k

Support Analyst sought by an international Private Equity and investment advisory firm to support users in their Central London Head office. This is a great opportunity to join a prestigious firm with a network of offices around the world

IT Support Analyst will provide support on a wide range of technologies including desktops/laptops, mobile devices, applications, and elements of network and server infrastructure. You will support users with incidents escalated by the remote service desk, as well as carrying out regular floor walking, and take part in projects to deliver new technologies and improve user experience.

Other responsibilities include:

  • Configuring, maintaining and supporting Windows based Desktops and Laptops
  • Installing and configuring additional bespoke software and applications
  • Troubleshooting and investigating desktop network connectivity issues (TCP/IP, patching)
  • Managing and supporting mobile devices (iPhones)
  • MS office configuration and support, including o365,
  • Active Directory and Exchange Management

The ideal candidate will have experience with:

  • Desktop Support in a Corporate or Professional Services Environment
  • Microsoft technologies including SharePoint, Office and Windows
  • Desktop and Laptop Devices including build, configuration and troubleshooting
  • Mobile device Management Solutions
  • Active Directory - Account Management and configuration
  • Exchange / Email - troubleshooting, archive management, antivirus support
  • iOS mobile devices
  • Audio Visual / Video conferencing systems support
  • Citrix
  • Printer management and support (server and devices)

You'll enjoy analysing and solving problems to help users. You will have excellent communication and interpersonal skills, be able to prioritise a varied workload, and consistently maintain a customer focused approach.
Please apply today or get in touch to discuss further.
IT Support Analyst

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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