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IT Support Analyst

Reference:
PR/031358_1633895254
Sector(s):
1st & 2nd Line Support, Service Desk, Deskside
Salary:
£28,000 to £30,000 Per Annum
Town/City:
Reading
Contract Type:
Permanent

IT Support Analyst

IT Support Analyst required to provide first line and second line support for a top regional law firm in the Thames Valley. This is an exciting opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company. This role suits someone with a keen interest in IT Support, looking to develop new skills and progress their career/

Working as an IT Support Analyst your key responsibilities will include:


Operation of a Service Desk and Desktop support function for users throughout the firm
Resolving IT Support issues, aiming to resolve as many incidents as possible at the first point of contact
Supporting users remotely and face to face
To escalate calls internally and with third parties
Responding to "How do I.." queries as well as break-fix and admin/config issues

Your technical knowledge should cover as many of the following as possible:

  • Windows 10
  • Office 2016/ Office 365
  • Laserforms
  • BigHand
  • iManage Worksite/FilesiteWorkShare
  • Active Directory - User Admin
  • Windows Server
  • Citrix


This role is an exciting opportunity for an enthusiastic customer focused individual looking to work within a leading law firm. Candidates should have a strong emphasis on customer service skills and be ambitious to learn.

IT Support Analyst

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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