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IT Support Analyst

1st & 2nd Line Support, Service Desk, Deskside
£180 to £200 Per Day
Contract Type:

IT Support Analyst

IT Support Analyst required by an international law firm to provide remote support to the firm's 1200+ user base. You will be part of a team of IT Support Analyst who's responsibilities are to resolve as many calls as possible at the first point of contact.

Required experience:
* At least 3 years' experience in an IT Support role, delivering remote and hands-on support
* Experience gained within a corporate environment, ideally in a law firm
* Microsoft Office Support experience, ideally combined with a Document Management System (DMS) such as iManage, NetDocs, OpenText, eDocs or similar
* Proactive individual who can take control of inbound tickets and queries.

Role Responsibilities:
* Working in a Service Desk / Helpdesk function supporting users throughout the firm by providing remote and deskside support
* Resolving IT Support issues
* To escalate calls internally and with third parties
* Responding to "How do I.." queries and providing ad-hoc training as well as technical support

This is a great opportunity to work for a Global Law firm and there is the potential to be involved in a laptop refresh project later in the contract. To be successful in securing the role you should have previous experience contracting at a legal firm.

IT Support Analyst

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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