Service Desk Analyst (3pm-11am)
Service Desk Analyst required for the Manchester office of an International Law Firm - you will join the evening shift team working on the 3pm-11pm shift.
As a Service Desk Analyst you'll deliver comprehensive support for the firm's applications, desktop and mobile operating systems and devices. This role is an exciting opportunity for an enthusiastic individual looking to work within a professional environment, committed to delivering high standards of service.
The Service Desk Analyst will join a team of 5 responsible for providing remote and hands on support to the firm's users. You'll have the opportunity to work on more in-depth troubleshooting, investigation and project work alongside more typical user support responsibilities.
Providing 1st and 2nd line technical support for users in the firms' offices across the UK
Troubleshooting Computer Software and Hardware, Network Devices and Mobile Devices
Advanced Support of MS Office Applications
Supporting AV / Meeting Room Technology
Managing escalated tickets from other team members
Carrying out floor walking and deskside visits
Key experience required:
Working in a highly Service Focused IT Support team, in professional services (Law, Finance, Accountancy)
MS Office 2013-2016 / O365
Legal Technology / Applications including iManage Worksite / FileSite, Litera ChangePro, InTapp Time, Bighand Digital Dictation
Configuring PCs, laptops, and mobile devices
Configuring and deploying applications
Installation and support of smartphones
Updating support calls in the service management tool
Tracking IT Assets