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IT Support Analyst - 1st / 3rd Line

1st & 2nd Line Support, Service Desk, Deskside
£30,000 to £40,000 Per Annum
Contract Type:

IT Support Analyst - 1st / 3rd Line Support

About the Client:
Our client is a globally recognised investment management firm to support users in their Central London Head office. This is a great opportunity to join a prestigious firm with a network of offices around the world.

About the Role:
This role extends beyond support; it is an opportunity to delve into 3rd line and end-user computing (EUC) support, as well as spearhead process improvements, thereby contributing significantly to the client's organisational success.
The IT Support Analyst will provide support on a wide range of technologies including desktops/laptops, mobile devices, applications, and elements of network and server infrastructure.

The ideal candidate will have experience with:

  • Desktop Support in a Private Equity or Professional Services Environment
  • Microsoft technologies including Office 365, SharePoint, Teams Desktop and Laptop Devices including build, configuration and troubleshooting
  • Mobile device Management Solutions: Intune, SCCM
  • Active Directory - Account Management and configuration
  • Exchange / Email - troubleshooting, archive management, antivirus support
  • iOS mobile devices
  • Audio Visual / Video conferencing systems support

From coordinating with network engineers to providing white-glove service to senior executives, the individual will execute their duties with meticulous attention to detail and unwavering commitment to excellence.

IT Support Analyst - 1st / 3rd Line Support

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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