Helpdesk / IT Support Analyst - Office 365, Active Directory
Helpdesk / IT Support Analyst required to provide first-line and second-line support for the London office of an international law firm.
This is an exciting opportunity for an enthusiastic customer-focused individual to be part of a team within a professional services company. This role would suit someone with a keen interest in IT Support, looking to develop new skills and progress their career within IT!
Working as a Helpdesk / Support Analyst your key responsibilities will include:
- Providing remote and hands-on IT Support for the firm's London and European users
- Resolving IT Support issues, aiming to resolve as many calls as possible at first point of contact
- Investigating issues with desktops/laptops and mobile devices
- Supporting Windows 10/11, including helping deploy patches and updates
- Administering user accounts in Active Directory and O365
- Coordinate calls escalated internally and with third parties
- Responding to "How do I.." queries
And you
The successful IT helpdesk / IT Support Analyst will be passionate about delivering a high-quality IT support service, as well as being ambitious to learn and develop your skills.
Your technical knowledge should cover as many of the following as possible:
- Windows 10 / 11
- Office 2019 / Office 2016/ Office 365
- Document Management Systems such as NetDocs, Worksite/FileSite
- BigHand / Digital dictation solutions
- Active Directory - User Admin
- Windows Server account admin
- Citrix
This role is an exciting opportunity for an enthusiastic customer-focused individual looking to work within a leading law firm.
Helpdesk / IT Support Analyst - Office 365, Active Directory
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