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IT Support Analyst - 12 month FTC

1st & 2nd Line Support, Service Desk, Deskside
£45,000 to £50,000 Per Annum
Pension, PMI, & more
Contract Type:

Service Desk Analyst - Law Firm

Service Desk Analyst (1st & 2nd line) required for the London office of a global Law Firm. As a Service Desk Analyst you'll deliver comprehensive support for the firm's applications, desktop and mobile operating systems and devices. This role is an exciting opportunity for an enthusiastic individual looking to work within a professional environment, committed to delivering high standards of service.

The Service Desk Analyst will join a team of 5, responsible for providing remote and hands on support to the firm's users across their UK and European offices. You'll have the opportunity to work on more in-depth troubleshooting, investigation and project work alongside more typical user support responsibilities.

Key responsibilities:

  • Providing advanced 1st and 2nd line technical support for users in the firms' offices across the UK
  • Troubleshooting Computer Software and Hardware, Network Devices and Mobile Devices
  • Advanced Support of MS Office Applications
  • Supporting AV / Meeting Room Technology
  • Managing escalated tickets from other team members
  • Carrying out floor walking and deskside visits

Key experience required:

  • Working in a highly Service Focused IT Support team, ideally in professional services (Law, Finance, Accountancy)
  • MS Office 2013-2016 / O365
  • Legal Technology / Applications including iManage Worksite / FileSite, Winscribe Dictation, Interaction CRM
  • Configuring PCs, laptops, and mobile devices
  • Windows 10
  • Active Directory
  • Configuring and deploying applications
  • Installation and support of smartphones
  • Updating support calls in the service management tool
  • Tracking IT Assets

This is a great opportunity to join a well-regarded firm and work with a wide range of tech and projects.

Generous benefits package

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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