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IT Service Desk Analyst - Law Firm - Manchester

1st & 2nd Line Support, Service Desk, Deskside
£30,000 to £34,000 Per Annum
Contract Type:

IT Service Desk Analyst - Law Firm - Manchester

As a Service Desk Analyst, you'll deliver comprehensive support for the firm's applications, desktop and mobile operating systems, and devices. This role is an exciting opportunity for an enthusiastic individual looking to work in a professional environment committed to delivering high standards of service.

The Service Desk Analyst will be part of a team of 3 in Manchester and a wider team of 9 across various offices in the UK. You will be responsible for providing both remote and hands-on support to the firm's users. Additionally, you'll have the opportunity to work on more in-depth troubleshooting, investigation, and project work alongside typical user support responsibilities.

Key responsibilities:

  • Providing 1st and 2nd line technical support for users in the firms' offices across the UK
  • Troubleshooting Computer Software and Hardware, Network Devices and Mobile Devices
  • Advanced Support of MS Office Applications
  • Supporting AV / Meeting Room Technology
  • Managing escalated tickets from other team members
  • Carrying out floor walking and deskside visits

Key experience required:

  • Citirx experience
  • Working in a highly Service Focused IT Support team, in professional services (Law, Finance, Accountancy)
  • MS Office 2013-2016 / O365
  • Legal Technology / Applications including iManage Worksite / FileSite, Litera ChangePro, InTapp Time, Bighand Digital Dictation
  • Configuring PCs, laptops, and mobile devices
  • InTune, Exchange Online, Teams
  • Active Directory
  • Installation and support of smartphones
  • Updating support calls in the service management tool
  • Tracking IT Assets

This would be a great role for someone with experience delivering support in a professional services firm (law / finance / accountancy).

IT Service Desk Analyst - Law Firm - Manchester

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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