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IT Helpdesk Analyst

1st & 2nd Line Support, Service Desk, Deskside
£28,000 to £30,000 Per Annum
Contract Type:

IT Helpdesk Analyst
IT Helpdesk Analyst required to provide 1st Line IT Support support for a 150 user law firm in Glasgow. You'll help with a mix of hardware and software support on MS Windows, Office 365 applications, Laptops and Desktops, Mobile Devices, User Account Management, and more.

This is a great for someone with a keen interest in IT Support, who is either looking to kick start their IT career or has 1-2 years experience and is looking to progress their career in a new environment.

Working as an IT Helpdesk Analyst your key responsibilities will include:

  • Manning the IT Helpdesk responding to queries by phone and email from users throughout the law firm
  • Resolving IT Support issues, aiming to fix as many issues as possible as the first point of contact
  • Responding to "How do I.." queries
  • Identifying clients needs, clarifying information, researching issues and providing solutions
  • Escalating advanced calls internally or coordinating and liaising with third parties as necessary

And you:

You'll ideally have some previous experience in a Helpdesk / 1st line support role, with a keen interest in IT and a desire to learn more. You'll also enjoy delivering a high standard of customer service, helping manage user expectations and delivering a white-glove style service. Experience in a professional services firm (law firm, finance, accounting) would also be very helpful.

Your technical knowledge should cover as many of the following as possible:

  • Windows 10
  • Microsoft Office Applications (Outlook, Word, Excel)
  • Laptop and Desktop Support
  • Active Directory User Account Management / password resets
  • Mobile Device Management and Support (iPhones, iPads, Android devices)

Knowledge of legal applications, such as a Document Management System (NetDocs) or Practice Management System (3E, MatterSphere and Rekoop/Intapp) would be highly desirable.

This is an exciting opportunity for an enthusiastic customer-focused individual to develop their career. Apply now, then get in touch for more information.

1st Line IT Support Analyst

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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