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IT Helpdesk Analyst

1st & 2nd Line Support, Service Desk, Deskside
£28,000 to £30,000 Per Annum
Contract Type:

IT Helpdesk Analyst
IT Helpdesk Analyst required to provide 1st Line IT Support support for a 150 user law firm in Glasgow. You'll help with a mix of hardware and software support on MS Windows, Office 365 applications, Laptops and Desktops, Mobile Devices, User Account Management, and more.

This is a great for someone with a keen interest in IT Support, who is either looking to kick start their IT career or has 1-2 years experience and is looking to progress their career in a new environment.

Working as an IT Helpdesk Analyst your key responsibilities will include:

Manning the IT Helpdesk responding to queries by phone and email from users throughout the law firm
Resolving IT Support issues, aiming to fix as many issues as possible as the first point of contact
Responding to "How do I.." queries
Identifying clients needs, clarifying information, researching issues and providing solutions
Escalating advanced calls internally or coordinating and liaising with third parties as necessary

And you:

You'll ideally have some previous experience in a Helpdesk / 1st line support role, with a keen interest in IT and a desire to learn more. You'll also enjoy delivering a high standard of customer service, helping manage user expectations and delivering a white-glove style service. Experience in a professional services firm (law firm, finance, accounting) would also be very helpful.

Your technical knowledge should cover as many of the following as possible:

  • Windows 10
  • Microsoft Office Applications (Outlook, Word, Excel)
  • Laptop and Desktop Support
  • Active Directory User Account Management / password resets
  • Mobile Device Management and Support (iPhones, iPads, Android devices)

Knowledge of legal applications, such as a Document Management System (NetDocs) or Practice Management System (3E, MatterSphere and Rekoop/Intapp) would be highly desirable.

This is an exciting opportunity for an enthusiastic customer-focused individual to develop their career. Apply now, then get in touch for more information.

1st Line IT Support Analyst

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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