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Helpdesk Analyst / IT Support Analyst - O365, AD, Windows

1st & 2nd Line Support, Service Desk, Deskside
£26,000 to £30,000 Per Annum
+Pension + Benefits
Contract Type:

Helpdesk Analyst / IT Support Analyst - Office 365, Active Directory

Helpdesk Analyst / IT Support Analyst required to provide first-line and second-line support for the 250-user London office of an international law firm.

This is an exciting opportunity for an enthusiastic customer focused individual to be part of a team within a professional services company. This role would suit someone with a keen interest in IT Support, looking to develop new skills and progress their career within IT!

Working as a Helpdesk / Support Analyst your key responsibilities will include:

  • Providing remote and hands-on IT Support for the firm's London and European users
  • Resolving IT Support issues, aiming to resolve as many calls as possible at first point of contact
  • Investigating issues with desktops / laptops and mobile devices
  • Supporting Windows 10/11, including helping deploy patches and updates
  • Administering user accounts in Active Directory and O365
  • Coordinate calls escalated internally and with third parties
  • Responding to "How do I.." queries

And you

The successful IT helpdesk / IT Support Analyst will be passionate about delivering a high-quality IT support service, as well as being ambitious to learn and develop your skills.

Your technical knowledge should cover as many of the following as possible:

  • Windows 10 / 11
  • Office 2019 / Office 2016/ Office 365
  • Active Directory - User Admin
  • Windows Server account admin
  • Citrix / Remote Access Solutions

Experience with legal applications for Document Management (e.g. NetDocs, WorkSite / FileSite) and Digital (e.g. BigHand) would be desirable but isn't essential.

This role is a great opportunity for an enthusiastic customer-focused individual looking to build their IT career and join a leading international law firm.

Helpdesk Analyst / IT Support Analyst - Office 365, Active Directory

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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