Helpdesk Analyst

Reference:
3817/5/CLS
Sector(s):
1st & 2nd Line Support, Service Desk, Deskside
Salary:
£20,000 to £23,000 Per Annum
Town/City:
Croydon
Contract Type:
Permanent

Helpdesk Analyst
£20-£23k

Helpdesk Analyst required by a nationwide law firm to join their offices in Croydon. They have a very close knit team of 5 allowing you to gain exposure to a wide variety of tech and some highly technical issues, all whilst receiving hands on training to propel your IT career.


As a Helpdesk Analyst you will:

  • Provide 1st line support to 600 users across the country
  • Deal with both hardware and software related issues
  • Aiming to resolve most of your calls as the first point of contact
  • Working with legal specific applications such as BigHand and FileSite
  • Assist on projects as and when it’s needed


To be successful you will have:

  • A keen interest and drive to progress your career within IT
  • At least 6 months experience working as a Help Desk Analyst
  • A good understanding of how to provide top quality customer service
  • This is a great opportunity for a Help Desk Analyst to move into an environment that will allow you to learn new tech and progress your knowledge of working in a professional services environment.


Excellent benefits – Car allowance, Pension.


Helpdesk Analyst

 

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