Helpdesk Analyst

Reference:
325/78/1/CLS
Sector(s):
1st & 2nd Line Support, Service Desk, Deskside
Salary:
£23,000 to £27,000 Per Annum
Town/City:
London
Contract Type:
Permanent

Helpdesk Analyst - MS Windows, Office

Helpdesk Analyst required to provide first line support for a thriving global law firm within London.

Shorlisted by the Sunday Times in ''The Top 100 Best Companies to work for''. They also pride themselves on their initiatives including their LegalTech incubator.

The Role
As a Helpdesk Analyst you will be working in a team of 6 as a first point of call for all users. You will be collaborating with a team of deskside engineers ensuring the highest quality of service is provided at all times.

You
Are a customer focussed individual who is driven and thrives working in a fast paced environment. Good organisation skills and the ability to prioritise will allow you to develop and will open doors to future exciting prospects.


Your technical knowledge should cover as many of the following as possible:

  • Windows XP / Windows 7
  • Office 2003 / Office 2010
  • Laserform
  • BigHand
  • Workshare
  • Active Directory – User Admin
  • Autonomy Worksite/Filesite
  • Windows Server 2003/2008
  • Citrix


This role is an exciting opportunity for a passionate IT professional with around 6-18 months experience in a customer focused role who will seize opportunities to learn, progress and secure a solid foundation for their IT career.

Helpdesk Analyst - MS Windows, Office

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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