Evening Service Desk Analyst

1st & 2nd Line Support, Service Desk, Deskside
£35,000 to £42,000 Per Annum
Contract Type:

Evening Service Desk Analyst

35k - 42k + Benefits

**Experience of working in a Law Firm is a must**

Evening Service Desk Analyst required by an award winning law firm with offices in London and Asia to join their flagship London office in the City.They pride themselves on the level of service they offer their clients and their own teams, and are looking for someone who shares their passion for service.

Working as an Evening Service Desk Analyst you will join a team of providing first and second level support on applications and hardware. It’s a comprehensive role that will see you getting the chance to take full ownership of issues, troubleshooting & investigating to get to root causes and resolutions.

As an Evening Service Desk Analyst you will:

  • Troubleshooting and resolving 1st and 2nd line issues both remotely and face to face
  • Managing incidents and service requests using the service management tool
  • Setting up joiners / movers / leavers in Active Directory, Exchange, CRM, DMS and other systems
  • Installing, configuring and updating Laptops / PCs, End-User Software, and Mobile Devices
  • Providing project support as and when needed   

Your technical knowledge should cover:

  • Window 10 / 7
  • Office 2016 / 2013
  • Active Directory Administration
  • Document Management Systems (iManage or OpenText DM5)
  • Other legal applications such as Laserforms, Aderant, BigHand
  • Basic Networking and troubleshooting (TCP/IP, patching)
  • Desktop and Laptop Support / Configuration

If this sounds like a role you'd be interested in, please send over your latest CV and get in touch to hear more!

Evening Service Desk Analyst 

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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