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Desktop Support (Incl Azure AD)

1st & 2nd Line Support, Service Desk, Deskside
£275 to £290 Per Day
Contract Type:

Desktop Support Analyst

Desktop Support Analyst sought by high-end private-client law firm to support users in their Central London Head office on an initial 2 month contract.
The Desktop Support Analyst will provide support on a wide range of technologies including desktops/laptops, mobile devices, applications, and elements of network and server infrastructure. You will support users with technical issues, 'how do I' questions, carry out regular floor walking, and generally seek ways to offer a high calibre user experience.

Other responsibilities include:

  • Configuring, maintaining and supporting Windows based Desktops and Laptops
  • Installing and configuring additional bespoke software and applications
  • Troubleshooting and investigating desktop network connectivity issues (TCP/IP, patching)
  • Managing and supporting mobile devices (iPhones)
  • MS office configuration and support, including o365,
  • Azure Active Directory and O365 / Exchange Management

The ideal candidate will have experience with:

  • Desktop Support in a Corporate or Professional Services Environment
  • Microsoft technologies including SharePoint, Office and Windows
  • Desktop and Laptop Devices including build, configuration and troubleshooting
  • Legal / Law Firm Applications such as iManage or NetDocs
  • Mobile device Management Solutions
  • Active Directory - Account Management and configuration
  • Exchange / Email - troubleshooting, archive management, antivirus support
  • iOS mobile devices
  • Audio Visual / Video conferencing systems support
  • Citrix
  • Printer management and support (server and devices)

You'll enjoy analysing and solving problems to help users. You will have excellent communication and interpersonal skills, be able to prioritise a varied workload, and consistently maintain a customer focused approach.

Please apply today or get in touch to discuss further.
Desktop Support Analyst

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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