Desktop Support Analyst

1st & 2nd Line Support, Service Desk, Deskside
£35,000 to £40,000 Per Annum
Contract Type:

Desktop Support Analyst
£35-£40,000 + benefits

Desktop Support required for the London office of an international Law Firm.  As a Deskside Support Analyst you will work alongside 4 analysts looking after 350 users. You’ll be responsible for all IT support needs, resolving issues escalated from the 1st and 2nd line team in regards to applications, desktop build and configuration, and back end applications administration.  

Key Responsibilities:

  • Investigating and resolving technical support queries spanning desktop hardware and applications
  • Configuring and deploying applications
  • Mobile Device Technology: supporting Smart Phones, tablets / iPads
  • Imaging and configuring PCs, laptops
  • MS Office 2016 / 2010 Support: Word & Outlook in particular
  • Windows 10 Enterprise Support
  • Updating support calls in the service management tool
  • Tagging and tracking IT Assets

This role is an exciting opportunity for an enthusiastic individual looking to work within a professional enviornment, committed to delivering high standards of service. A rare opportunity to work in a pure 2nd line, deskside support enviornment within a legal environment.

Desktop Support Analyst
£35-£40,000 + benefits

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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