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Application Support Analyst

Reference:
PR030932/1/CS_1584355643
Sector(s):
Development (Apps & Database Programming, DBA)
Salary:
£48,000 to £54,000 Per Annum
Benefits:
Benefits
Town/City:
City of London
Contract Type:
Permanent

Applications Support Analyst

Applications Support Analyst required by leading global Law Firm. As a member of the applications support team you will be the escalation from the service desk to carry out application support as well as assisting or carrying out infrastructure and application upgrades. You will be responsible for supporting global offices and clients sites. This is a varied role offering exposure to a wide variety of technologies.

Responsibilities of the Applications Support Analyst position:

  • 3rd line support for all applications
  • Investigating and resolving complex software issues
  • 'How to' in terms of best use and potential new requirements of different applications
  • Assisting the implementation, upgrade and maintenance of the firm's applications
  • Identifying opportunities for utilising the current applications more effectively and research new products and versions
  • Documenting procedures, configurations and training.

As part of the applications support Analyst role, technical experience should include Document Management System (iManage or similar) Citrix XenApp; SCCM, Symantec Ghost. Aswell as strong technical application knowledge you should also possess excellent customer service skills and communication skills. This is an excellent opportunity to work as the main applications support analyst within a small IT team, aswell as working very closely with the infrastructure team.

Applications Support Analyst

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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