2nd Line Desktop Support Engineer

Reference:
2181/46/6/CLS
Sector(s):
1st & 2nd Line Support, Service Desk, Deskside
Salary:
£33,000 to £37,000 Per Annum
Town/City:
London
Contract Type:
Permanent

2nd Line Desktop Support Engineer
Up to £37,000 + benefits

2nd Line Desktop Support Engineer required for a Magic Circle Law firm to join their flagship London office of 2000 users.

You’ll join a team of 2nd Line Desktop Support Engineers responsible for supporting their fleet of desktops, laptops, tablet devices, mobile devices, and other peripherals and software. You’ll also work with the Remote Service Desk and Applications Team, performing at-desk hands-on support as needed.


As a 2nd Line Desktop Support Engineer you will be:

  • Configuring, maintaining and supporting Windows based Desktops and Laptops
  • Installing and configuring additional bespoke software
  • Troubleshooting and investigating network connectivity issues (TCP/IP, patching)
  • Managing and supporting mobile devices (iPhones)
  • Receiving escalations from remote service desk team requiring hands-on support
  • Floor walking to provide ad-hoc user support
  • Supporting AV and Video Conference equipment setup
  • Providing support on projects when needed



The ideal candidate will have:

  • Experience resolving similar hardware based issues in a demanding fast paced environment
  • Great interpersonal skills
  • Experience working with a Service Management tool to update and close incidents
  • The ability to prioritise and work under pressure


If this role sounds like something that matches your skill set and you think it will be a role you’ll enjoy, please get in contact!

2nd Line Desktop Support Engineer

Moor Place, 1 Fore Street, London EC2Y 9DT 
Tel: 020 7871 5555

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